Privacy Policy
How we handle, protect, and respect your personal information at Malaysiajoyhub
Last Updated: January 15, 2025
At Malaysiajoyhub, we're serious about protecting your privacy. This policy explains what information we collect, why we need it, and how we use it when you interact with our educational platform.
We operate from Malaysia and follow local data protection standards. If you have questions after reading this, reach out to us at [email protected].
1 Information We Collect
Personal Information You Provide
When you register for courses or contact us, we collect basic details like your name, email address, and phone number. If you enroll in paid programs, we'll need billing information too.
Learning Progress Data
We track your course progress, quiz scores, and assignment submissions. This helps us show you where you are in each module and what's coming next. Your instructors can see this data to provide better feedback.
Technical Information
Like most websites, we collect technical data including your IP address, browser type, device information, and how you navigate through our site. This helps us fix bugs and improve the platform.
We don't sell your personal information to third parties. Period.
2 How We Use Your Information
Your data serves specific purposes:
We won't use your information for purposes you haven't agreed to. If we want to use your data in new ways, we'll ask for your permission first.
3 Sharing Your Information
We share your data only when necessary:
Service Providers
We work with companies that help run our platform - payment processors, email services, and hosting providers. They can only use your data to provide these specific services.
Legal Requirements
If Malaysian law requires us to share information with authorities, we'll comply. We might also share data to protect our legal rights or prevent fraud.
Portfolio Sharing
If you create projects during your courses, you control whether they're public or private. We won't showcase your work without your explicit permission.
4 Cookies and Tracking
We use cookies to keep you logged in and remember your preferences. Some cookies track how you use the site so we can make it better.
You can disable cookies in your browser settings, but this might break some features. Essential cookies that make the site work can't be disabled.
5 Student Data Protection
Educational data gets special treatment. Your course progress, grades, and submitted assignments are stored securely and accessed only by authorized instructors and platform administrators.
We keep your learning records for seven years after you complete a course. This protects you if you need proof of completion later and helps us maintain academic integrity.
Instructors can see your progress and submissions only for courses you're enrolled in. They cannot access your payment information or personal contact details beyond what you choose to share.
6 Your Rights and Choices
You have control over your personal information:
To exercise these rights, email us at [email protected]. We'll respond within 30 days. Some requests might take longer if they're complex or if we need to verify your identity.
Note that deleting your account means losing access to purchased courses and your progress data. We can't restore this information once it's gone.
7 Data Security Measures
We protect your information with industry-standard security practices. Our systems use encryption for data transmission and storage. Payment information never touches our servers - it goes directly to our payment processor.
Our team receives regular security training. We limit access to personal data based on job requirements. Regular security audits help us identify and fix vulnerabilities.
But let's be realistic - no system is 100% secure. If a data breach happens, we'll notify affected users within 72 hours and explain what information was compromised.
8 Data Retention
We keep your information only as long as we need it:
After these periods, we either delete the data or anonymize it so it can't be linked back to you.
9 Children's Privacy
Our platform is designed for adults aged 18 and older. We don't knowingly collect information from children under 18. If you're under 18 and want to learn game development, ask a parent or guardian to create an account for you.
If we discover we've accidentally collected data from someone under 18, we'll delete it immediately.
10 Changes to This Policy
We update this policy occasionally to reflect new features or legal requirements. When we make significant changes, we'll email active users and post a notice on the site.
The "Last Updated" date at the top shows when we last revised this policy. Continuing to use our platform after changes means you accept the updated terms.
11 International Data Transfers
Our servers are located in Malaysia, but some of our service providers operate internationally. When your data crosses borders, we ensure it receives adequate protection through standard contractual clauses and other safeguards.
By using our platform, you consent to these international transfers as necessary to provide our services.
Questions About Privacy?
We're here to address any concerns about how we handle your information. Reach out through any of these channels:
We typically respond to privacy inquiries within two business days.