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Malaysiajoyhub

Malaysiajoyhub Logo Game Development Education

Privacy Policy

How we handle, protect, and respect your personal information at Malaysiajoyhub

Last Updated: January 15, 2025

At Malaysiajoyhub, we're serious about protecting your privacy. This policy explains what information we collect, why we need it, and how we use it when you interact with our educational platform.

We operate from Malaysia and follow local data protection standards. If you have questions after reading this, reach out to us at [email protected].

1 Information We Collect

Personal Information You Provide

When you register for courses or contact us, we collect basic details like your name, email address, and phone number. If you enroll in paid programs, we'll need billing information too.

Learning Progress Data

We track your course progress, quiz scores, and assignment submissions. This helps us show you where you are in each module and what's coming next. Your instructors can see this data to provide better feedback.

Technical Information

Like most websites, we collect technical data including your IP address, browser type, device information, and how you navigate through our site. This helps us fix bugs and improve the platform.

We don't sell your personal information to third parties. Period.

2 How We Use Your Information

Your data serves specific purposes:

Delivering course content and tracking your learning journey
Sending important updates about your enrolled programs
Processing payments and maintaining transaction records
Improving our platform based on how students interact with it
Providing technical support when you need help
Sending occasional emails about new courses (you can opt out anytime)

We won't use your information for purposes you haven't agreed to. If we want to use your data in new ways, we'll ask for your permission first.

3 Sharing Your Information

We share your data only when necessary:

Service Providers

We work with companies that help run our platform - payment processors, email services, and hosting providers. They can only use your data to provide these specific services.

Legal Requirements

If Malaysian law requires us to share information with authorities, we'll comply. We might also share data to protect our legal rights or prevent fraud.

Portfolio Sharing

If you create projects during your courses, you control whether they're public or private. We won't showcase your work without your explicit permission.

4 Cookies and Tracking

We use cookies to keep you logged in and remember your preferences. Some cookies track how you use the site so we can make it better.

You can disable cookies in your browser settings, but this might break some features. Essential cookies that make the site work can't be disabled.

Essential cookies: Keep you logged in and remember your settings
Analytics cookies: Show us which pages are popular and where people get stuck
Marketing cookies: Help us show relevant course recommendations

5 Student Data Protection

Educational data gets special treatment. Your course progress, grades, and submitted assignments are stored securely and accessed only by authorized instructors and platform administrators.

We keep your learning records for seven years after you complete a course. This protects you if you need proof of completion later and helps us maintain academic integrity.

Instructors can see your progress and submissions only for courses you're enrolled in. They cannot access your payment information or personal contact details beyond what you choose to share.

6 Your Rights and Choices

You have control over your personal information:

Access your data and download a copy anytime through your account settings
Correct inaccurate information in your profile
Request deletion of your account and associated data
Opt out of marketing emails while still receiving course-related updates
Object to certain types of data processing

To exercise these rights, email us at [email protected]. We'll respond within 30 days. Some requests might take longer if they're complex or if we need to verify your identity.

Note that deleting your account means losing access to purchased courses and your progress data. We can't restore this information once it's gone.

7 Data Security Measures

We protect your information with industry-standard security practices. Our systems use encryption for data transmission and storage. Payment information never touches our servers - it goes directly to our payment processor.

Our team receives regular security training. We limit access to personal data based on job requirements. Regular security audits help us identify and fix vulnerabilities.

But let's be realistic - no system is 100% secure. If a data breach happens, we'll notify affected users within 72 hours and explain what information was compromised.

8 Data Retention

We keep your information only as long as we need it:

Active account data: Stored while your account remains open
Course records: Retained for seven years after completion
Payment records: Kept for seven years for tax and legal purposes
Marketing data: Deleted within two years if you don't engage with our emails

After these periods, we either delete the data or anonymize it so it can't be linked back to you.

9 Children's Privacy

Our platform is designed for adults aged 18 and older. We don't knowingly collect information from children under 18. If you're under 18 and want to learn game development, ask a parent or guardian to create an account for you.

If we discover we've accidentally collected data from someone under 18, we'll delete it immediately.

10 Changes to This Policy

We update this policy occasionally to reflect new features or legal requirements. When we make significant changes, we'll email active users and post a notice on the site.

The "Last Updated" date at the top shows when we last revised this policy. Continuing to use our platform after changes means you accept the updated terms.

11 International Data Transfers

Our servers are located in Malaysia, but some of our service providers operate internationally. When your data crosses borders, we ensure it receives adequate protection through standard contractual clauses and other safeguards.

By using our platform, you consent to these international transfers as necessary to provide our services.

Questions About Privacy?

We're here to address any concerns about how we handle your information. Reach out through any of these channels:

Phone: +60 89755806
Address: Jln SS 25/12, Taman Mayang, 47301 Petaling Jaya, Selangor, Malaysia

We typically respond to privacy inquiries within two business days.